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Live Sales Training Seminars
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Management Training Seminars
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To schedule a live training program or for more information,
call 800-452-3896
or send us a message
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Customer Service Seminar
PAIDDTM Sales Training for Inside Salespeople
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Learn a Comfortable Approach for Handling Anything that Comes Your Way with Customers and Turn It into More Business!
Performance Redefined delivers a simple and practical sales communication process to help make your customer serviced efforts more effective, efficient and profitable. Our selling techniques are based on a set of key communication principles that provide valuable insights into why people buy, why they resist, how to turn their objections into opportunities,and how to close more business.
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What You Will Learn in the Seminar
- A comfortable way to communicate with the irrate or resistant buyer
- How to maintain complete control of customer interactions
- Eliminate all resistance from the buyer and all pressure off yourself
- Turn objections into opportunities
- Discover the customer's true buying motives and guide them to action
- Differentiate yourself by giving customers a completely new and different buying experience
- End every interaction with a no-pressure decision
- How to upsell or cross-sell to your customers
- A comfortable yet effective way to consistently close more business
What the Customer Service Seminar Covers
- An overview of the changing landscape of business today and how customer service has evolved
- A sales communication model that defines the sales blockers, sales enhancers and the sales sustainers for developing successful and productive customer relationships
- A personality profiler to help you identify your sales style and that of your customer with strategies on how to adapt your personality to that of your customer
- Examples of sales scenarios and effective methods for managing objections and eliminating time-wasters and unnecessary follow-up
- A step-by-step process you can use to get a decision every time
- A partnering model for growing your business through long-term relationships
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Who Will Benefit
Customer Service professionals, as well as anyone in a non-sales role who must nevertheless sell in their job function
Location, Date and Cost of the Training
For more information, please contact us
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Testimonials
"I used to dread having to talk with an angry customer. Now I have the communication tools to calm them down and get to the real issues. It's pretty easy, actually."
"Great stuff!"
"I can see now that I was missing a lot of opportunities to sell more. Thanks!"
"Extremely valuable to have our inside and outside salespeople on the same page with PAIDD."
"I'd like to see everyone in our company get this training, since we all sell in one way or another."
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